Returns & exchanges
Due to the nature of the products and the design work involved, no refunds will be issued once the files have been sent, but making revisions as needed will be done so you are ensured a product you are happy with!
If you encounter a problem with downloading instant download items, please let us know and we will email you the file(s).
Customer satisfaction is very important to us; we work hard to ensure that everyone is satisfied with the products, timing and service!
Non-personalized items are emailed within 1 business day. Some items are available for instant download.
Custom and personalized items are sent out within 1-3 business days. If an order is placed with both customized and non-customized items, the longer time period (within 3 days) applies to the entire order.
If you have any concerns or issues with your order, please contact us to determine a solution.
All items can be customized to your preferences/needs. Please contact us with your ideas!
Custom orders (adding a photo, language change, colour changes, etc.) are always welcome. Please send a message first for pricing and current turnaround time.
A complete description of instructions and ideas will be included with your order (if item requires assembly).